Day 1 – morning session
- A review of the RCFA process
- Top-down RCFA vs bottom-up RCFA
- The defects elimination process
- Nature and Sources of Defects
- Defect elimination tools
Day 1 – afternoon session
Organizing and Managing Defect Elimination Projects
- Technical, administrative, and logistical requirements
Case study 1
Day 2 – morning session
Creating a Culture of Improvements
- Elements of organizational culture
- Assessing your organizational culture
- Discovering best and worst practices
- Defect prevention practices
- Continual learning about the costs of defects
- Measuring success
Day 2 – afternoon session
Case study 2
Common pitfalls